Privacy Policy

1. Introduction

Welcome to Dpanda! We are committed to safeguarding your privacy and protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and protect your information when you interact with our services. By using our services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please discontinue using our services.

2. Information We Collect

• We collect different types of information to provide a seamless shopping experience and comply with legal obligations.
• Personal Information: Includes your name, email address, phone number, shipping and billing address, and payment details.
• Account Information: Includes username, password, and order history.
• Device Information: Such as IP address, browser type, operating system, and device identifiers.
• Geolocation Data: Collected with your consent.
• Social Media Information: Data from social platforms when you interact with us via those channels.
• Transaction Data: Information related to purchases, such as product details, payment method, and order history.
• Behavioral Data: Collected through cookies or similar technologies, such as browsing history, interaction with our services, and engagement metrics.

3. How We Use Your Information

• We use your personal data for various purposes, including:
• Transaction Processing: To fulfill your orders and manage payments.
• Service Personalization: To deliver customized content, recommendations, and targeted ads.
• Customer Support: To respond to your inquiries and resolve issues.
• Marketing and Promotions: To send you promotional messages and offers, with the option to opt out.
• Legal Compliance: To comply with applicable laws, legal processes, and regulations.
• Analytics: To analyze user behavior and improve our services.

4. How We Share Your Information

Your personal information may be shared in the following circumstances:

• Service Providers: With third parties who help us process payments, fulfill orders, and provide other operational services. These providers are bound by confidentiality agreements.
• Brands and Advertisers: If you purchase from a brand through Dpanda, we may share your information to complete the transaction.
• Legal Obligations: To comply with legal processes such as subpoenas, court orders, or government requests.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Third-Party Tools: We use business analytics tools like Google Analytics for monitoring user behavior and improving service personalization. These third parties may collect information about your online activities across different websites.

5. Cookies and Tracking Technologies

We use cookies, pixels, and other tracking technologies for various purposes:

• Essential Cookies: Necessary for the operation of the website.
• Performance Cookies: Help us understand how users interact with our site to improve functionality.
• Advertising Cookies: Used to deliver relevant ads based on your browsing history. You can manage your cookie preferences via your browser settings or opt out of certain third-party advertising networks. For more details, review the privacy policies of third-party providers like Google Analytics.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal data:

• Access and Correction: You can request access to or correction of your personal data.
• Deletion: You may request the deletion of your personal information, subject to legal exceptions.
• Opt-Out of Marketing: You can opt out of receiving promotional communications by following the instructions in the emails or contacting us directly.
• Do Not Track Signals: Our website does not respond to "Do Not Track" signals.

7. California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA):

• Right to Know: You can request information about the categories of personal data we collect.
• Right to Delete: You can request the deletion of your personal data.
• Right to Opt-Out of Data Sale: You may opt out of the sale of your personal data. To exercise these rights, contact us at support@dpanda.in

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover that we have inadvertently collected data from a child, we will take steps to delete it promptly. If you believe we have collected such information, please contact us at support@dpanda.in

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security. In the event of a data breach, we will notify affected users in compliance with applicable law.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. After the retention period, we will securely delete or anonymize your data.

11. International Data Transfers

Your personal data may be transferred and processed outside your country of residence, including the United States. We ensure that such data transfers comply with applicable laws, including ensuring adequate data protection measures.

12. Third-Party Payment Processors

Payments are processed through third-party providers (e.g., PayPal, Stripe), and their privacy practices are governed by their own policies. We encourage you to review their privacy policies directly.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies before providing any personal information.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated "Effective Date." Continued use of our services after any changes constitute your acceptance of the revised policy.

15. Contact Us

If you have any questions about this Privacy Policy or your data rights, please contact us at:

Email: support@dpanda.in

Mailing Address: 2nd Floor, Plot# 250, Phase IV, Udyog Vihar, Gurugram, Haryana 122015, India

16. Accessibility Statement

Dpanda is committed to making our website accessible to all, including individuals with disabilities. If you have difficulty accessing any part of our website, please contact us at support@dpanda.in , and we will assist you.